Refund policy

Returns

Online Orders

We accept returns for online orders within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@mistparis.com.

Customers are responsible for return shipping costs. Returns must be sent to the following address:

MIST Paris
83 Rue de Turenne
75003 Paris
France

Items sent back to us without first contacting us will not be accepted.

For any questions about returns, please contact us at contact@mistparis.com.

In-Store Purchases

Items purchased in our physical store cannot be returned or exchanged, except in the case of a defective item, a conformity issue or another quality problem.

In-store purchases are made with the possibility of inspecting and trying on the items before purchase, with the assistance of our team.

For hygiene reasons, jewellery items, particularly earrings, cannot be returned or exchanged after purchase, except where the item is defective or does not conform to the purchase.

If you notice a quality issue, please contact us as soon as possible and provide your receipt or proof of purchase. Depending on the circumstances, we may offer a repair, replacement, exchange or another appropriate solution in accordance with applicable statutory guarantees.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item.

Please include your order number, a description of the issue and clear photographs where applicable. We will assess the situation and provide an appropriate solution.

Exceptions and Non-Returnable Items

For hygiene, safety and product-protection reasons, certain items cannot be returned, including perfumes, scented candles and earrings.

These restrictions do not affect your rights where an item is defective, damaged or does not conform to your order.

If you are unsure whether your item is eligible for return, please contact us at contact@mistparis.com before sending it back.

Exchanges

We do not offer direct exchanges for online orders.

The fastest way to receive the item you want is to return the original item in accordance with this policy and place a new order separately.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and display the refund.

Original shipping fees and return shipping costs are not refundable, except where the item is defective, damaged or incorrect.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@mistparis.com.